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This Privacy Policy explains exactly what data 57jl collects when you use your account, how we use it, and what choices you have over your own records. It applies to every account holder accessing 57jl where local law and eligible regions permit.
When you open an account with 57jl, we collect the details you submit during registration — your name, contact information, and the credentials you set. When you carry out a deposit or withdrawal through GCash, Maya, PESONet or GrabPay, our system records the transaction reference, the wallet or account type used, and the amount processed. We do not store your full GCash PIN, Maya password or bank credentials — those remain with your wallet provider. We use the data we hold to verify your identity, process your transactions, respond to account queries, and keep your account secure. We also collect session data — the pages you open, the device type, and your connection region — to keep the platform working correctly for your setup. Where we share data, it is only with the payment processors handling your GCash, Maya or GrabPay transaction, or with regulatory bodies where local law in your eligible region requires disclosure. We do not sell your personal data to third parties for marketing. Data is retained for as long as your account is active and for any period required by applicable law after closure. You can ask us to review or correct your records at any time through the contact steps described further down this page.
Not every digital interaction falls under the same set of rules. This section identifies what is inside the scope of this Privacy Policy, what sits outside it, and how those boundaries affect your account.
Any data you submit when registering, logging in or updating your account profile on 57jl falls inside this policy. That includes your email address, mobile number and the device identifiers associated with your session.
Records of deposits and withdrawals processed through GCash, Maya, PESONet or GrabPay are covered here. We hold the transaction reference and wallet type. The full credential chain sits with your wallet provider and is governed by their own terms.
Game titles from studios like Joker, JDB, Spadegaming, Habanero and CQ9 are served through our platform. Data about which game rooms you open may be collected as session activity but is not shared outside 57jl for commercial use.
Links or embedded services outside 57jl — such as your GCash or Maya app, your mobile browser or external support tools — are governed by those providers' own privacy terms. This policy does not extend to their data handling.
You have practical choices over the data 57jl holds on your account. Knowing where to act on those choices matters more than a long list of legal labels. If you want to review the personal details currently on your account, open the account settings page after login — the fields displayed there show what we hold. Corrections to your name, contact number or email can be submitted through the same page; where a field is locked for verification reasons, our support channel can guide you through the update process. If you believe a transaction record linked to your GCash or Maya deposit is inaccurate, raise it with our support team and we will check it against the payment processor's reference. For a broader request — such as asking what data we hold in full, or requesting that data be deleted following account closure — contact us through the details in the support section below. We aim to acknowledge data requests promptly and respond within the period required by applicable local law in your eligible region.
Log in and open account settings to see the personal details currently stored. The fields visible there reflect what 57jl holds against your account at that moment.
Edit unlocked fields directly in account settings. For locked fields tied to identity verification, contact support and follow the steps they provide to submit a correction.
If you are unsure why a particular piece of data was collected or how it is used, send us a message through the support path below. We will explain the basis and point you to the relevant part of this policy.
After account closure, you may request that we delete personal data we are no longer required by law to retain. Send the request through our support contact and include your account reference so we can locate your records.
If you have a question about this Privacy Policy, want to exercise a data right or need to flag a concern about your account records, there are direct paths to reach the right team. Use the channel that fits your situation.
Open the chat icon on the 57jl site after login to reach the support team. State your account reference and the nature of your data question so the agent can locate your record quickly.
Send a written request to the support email address shown in your account dashboard. Include your registered mobile number or email, the specific data matter you are raising, and any relevant transaction reference from your GCash or Maya record.
The account dashboard after login shows your current profile fields, recent transaction logs and any active verification requests. Check there first — many data questions are answered by the records already visible in your account.
Keeping your account records accurate and secure is part of how 57jl operates day-to-day. This section covers the four main areas where our data practices affect your experience directly.
We use cookies to keep your session active while you navigate the lobby and to remember your login state. You can adjust cookie preferences through your browser settings, though doing so may affect how some account features display. We do not use cookies to track you outside 57jl.
Access to your account data is protected by your login credentials. We recommend keeping your password unique to 57jl and not sharing it with third parties. If you suspect unauthorised access to your account, contact support immediately through live chat so we can review the session log.
We retain account and transaction data for as long as your account is open and for any period that applicable local law in your eligible region requires after closure. GCash, Maya and PESONet transaction references are held as part of the financial record for the legally required period.
When this Privacy Policy is updated, the revised version will be posted on this page with the date it takes effect. Continuing to use your account after an update indicates you have reviewed the current version. If a change affects how we use your data in a significant way, we will notify you through your registered contact details.
These are the data and privacy questions we hear most from account holders. If your question is not covered here, reach us through the support paths listed above.
We collect your name, mobile number, email address and the login credentials you set during registration. If you complete identity verification, we also hold the documents you submit for that process. No payment credential — such as your GCash PIN or Maya password — is stored on our side.
We hold the transaction reference, wallet type and amount for each deposit or withdrawal processed through GCash, Maya, PESONet or GrabPay. These records sit in your account transaction log. Your full wallet credentials are handled entirely by your wallet provider under their own privacy terms.
Yes. After your account is closed, you may request deletion of personal data we are no longer legally required to keep. Send the request through the support email shown in your account dashboard, include your account reference, and we will confirm what can be removed and the expected timeline.
Only the payment processors handling your GCash, Maya or GrabPay transactions and, where local law in your eligible region requires it, relevant regulatory bodies. We do not share or sell your data to third parties for advertising or marketing purposes.
Log in and open account settings — you can edit most fields directly from there. If a field is locked because it is tied to an identity verification step, contact support through live chat or email and follow the correction process they outline. Bring any supporting document the verification step requires.
The updated policy will be posted on this page with the date it takes effect. If the change materially affects how we use your personal data, we will contact you through your registered email or mobile number. You can check the current version on this page at any time after login or without logging in.